THE CLUB

First in the world

On August 1, 2001, Club Atlético Boca Juniors was certified under the ISO 9001:2000 standard, which implies a strong commitment to continual improvement of its quality management system. This system aims to provide a better service every day to those who attend the Alberto J. Armando stadium to enjoy a show.

Since certification, the quality management system has grown with the participation of all staff and the different parts of the club. Improvement processes have been driven by the expectations of the members, supporters, the general public, the media, official agencies and clients, as well as the internal processes used to identify opportunities for improvement.

Periodically, Boca has relied on independent external audits conducted by the Bureau Veritas Certification, which carefully reviews compliance with ISO 9001 as well as the club’s policies and procedures.

The results of these audits allow us to validate the proper focus of our quality management system and require our continued improvement year after year.

In April 2009 we passed the audit to upgrade to the international standard ISO 9001:2008, further demonstrating our call to improvement every day, as well as the club’s commitment to the satisfaction of those who attend our stadium to enjoy a show.

What is ISO 9001?

ISO 9001 is an international norm that establishes the requirements for implementing a system of quality management, with a strong focus on continued improvement and client satisfaction. It is the most widely used quality standard in the world.

Why certify?

• Because we understand that those who attend the stadium must receive better services every day.
• Because we believe that Boca Juniors must lead the quality process and be an example to follow.
• Because the certification not only allows us to comply with policies, procedures and requirements of the club from the norm, but also have elements that demonstrate compliance.
• Because it involves having proactive tools to identify areas for improvement.

Every day we face new challenges and this motivates us to continue our line of work, proposing and implementing new solutions aimed at increasing the satisfaction of those who attend our stadium.